Return & refund Policy

đŸŸĸ Return & Refund PolicyđŸŸĸ

Thank you for shopping with our store! We want you to feel confident with every purchase you make. If you encounter any issues, we are here to assist you.

❌ Most of our customers never need to read this policy — and we hope you won’t either because our quality leaves little room for regret.

🛡ī¸ Your happiness and trust mean everything to us. If anything about your order isn’t perfect, please know that we’re here to make it right — no hassle, no stress. Because at the heart of our store is a simple promise: your satisfaction is our success.

✅ We craft each product with such care and passion, we believe you might never even think of a return — but if you do, we've still got your back.


Our goal is simple — to deliver such high-quality products that refund and return are the last things on your mind.


We don’t just sell products — we deliver satisfaction. That’s why most of our customers never have to look at this page. But if you’re here, know that we’ll take care of you.


Every item we send out is packed with love, quality, and reliability — so much so that we rarely hear the word 'refund'. But just in case, we’re ready to help.


Our products speak for themselves. Returns are rare, but our support is always ready — just in case you need it.


We believe in giving you such great value that returns feel unnecessary. But if something isn’t perfect for you, we’ll make it right without question.

 


đŸ“Ļ Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, or incorrectly shipped, please don’t worry — we will resolve the issue for you.

Contact us within 14 days of receiving the product and provide the following information:

Photos or videos clearly showing the issue

Your order number and email address

Your mobile number


After reviewing your case, we will take one of the following actions:

✅ Send you a brand-new replacement product free of charge (at zero cost) if you prefer.

✅ Or issue a full refund — no need to return the product.


🔄 Why We Do Not Accept Returns

Since we ship products directly from our suppliers, we generally do not accept returns for the following reasons:

âœĒ Change of mind by the customer

âœĒ Ordering the wrong size or color

âœĒDelivery delays within the estimated timeframe
😊However, if the product is damaged or incorrect, we will definitely resolve the issue — either by refunding your money or sending a free replacement.

 

🕒 How Long Do You Have to Report an Issue?

Please report any problems to us within 14 days of receiving your product. Unfortunately, if you notify us after this period, we may not be able to assist.


đŸ’ŗ How Are Refunds Processed?

If your refund request is approved:

The amount will be refunded to your original payment method.

Refunds may take 1–2 business days to process.

🔐 Our Customer Satisfaction Promise

Your satisfaction is our top priority. We work hard to ensure every order reaches you perfectly, and if any problem arises, we are committed to resolving it fairly and promptly.

🔴 Important Note:

Please do not send products back to the sender address printed on the shipping label. This is not our return address, and we are not responsible for any lost packages sent there.

❓ Need Help?

Please feel free to contact us anytime if you require assistance.

Support. freaxy@gmail.com

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